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Conversation Secrets are HOT!!

Conversation Secrets are HOT!!

Thank you to our many supporters and new book buyers! On Launch Day (September 23) my new book Conversation Secrets For Tomorrow’s Leaders climbed to the #1 Hot New Release spot and #2 Bestseller in two categories on Amazon Canada: Business Leadership and Leadership in Business Management! Plus, we reached #16 for Kindle and #20 for Paper in the overall Leadership category!

If you haven’t already grabbed your copy, check out the Conversation Secrets portal to the not-so-secret Launch Bonuses.

Click the button below to order your copy from Amazon (CA or US) or Indigo (CA) right from our portal.

7 Affirmations to Turn On The Happiness Button

Photo by Zoltan Tasi on Unsplash

In 2018 Dave and I started using the free Insight Meditation app to support our meditation practice. We selected one each day, depending on our mood. One that we liked, and did from time to time is the Morning Meditation with Music by Johnathan Lehmann* particularly since this meditation is designed to “help you switch on the happiness button in your brain and have a magical day”.

In December when I started reading Happy This Year, I decided to take up Johnathan’s challenge to do what I call the “Happiness Button Meditation” every day for 10 days – he “guaranteed” I would see significant changes in my life.
 
I’d say he’s right!
 
The Happiness Button includes seven affirmations that I can now repeat almost verbatim without thinking. I have noticed how situations show up throughout the day with opportunities to apply these affirmations.

  1. I make plans but I remain flexible to what the universe has in store for me. I try to say yes as often as possible.
  2. I cultivate patience and by doing so I also cultivate confidence.
  3. I welcome the opportunity to step outside of my comfort zone and I do not let myself be guided by fear.
  4. I love myself unconditionally because it’s essential to my happiness. I love myself the way I am, and I do not need others approval to love myself fully.
  5. I’m going to drink water, eat f & v, walk, talk the stairs, exercise. Today I’m giving love to my body.
  6. I give everywhere I go, even if only a smile or compliment. Listening as I go. Listening is the best gift I can give to those around me.
  7. I try to be impeccable with my word and to speak only to spread positivity. It’s counterproductive to speak against myself or against others.

Silence is the Golden Ticket

Q: Any recommendations on how best to use “silence” in negotiations?

A: ZIP IT!!

Silence in negotiation is a powerful tool when you use it purposefully.

This Week’s Question comes from a participant in the Negotiate Naturally: Tips for Women Entrepreneurs webinar I led earlier this week for the Women’s Enterprise Center.

Human nature wants to fill a silence, especially in our largely extroverted western culture. In conversation, silence feels uncomfortable to many. Even in nature, many find silence unfamiliar and uncomfortable and feel compelled to play music. We are used to noise, the sound of ours and others’ voices.

However, “silence is golden” is still true. Rare, valuable and powerful. Especially when used strategically in negotiation.

Recognize your own impulse to rush in to fill a silence, as well as how it can be helpful to you when others fill your silence.

The key with using any behaviour, tactic, or strategy is to match it to your goal or objective (which you have prepared, right? ;0)

How to use silence in negotiation to reach your goal:

  1. Show your disagreement. Silence can indicate your displeasure with an offer, or that you are thinking about it. Pause. Don’t say anything for a bit. The other person may fill that silence with a justification, explanation, or even another better offer, as they may have assumed your silence indicates displeasure or disagreement. However, beware of your own tendency to do the same!
  2. Show your strength. Once you have stated what you want, just STOP. Stay silent to let your offer or ask sink in. Don’t rush in and fill up the silence with justifications, explanations or attempts to convince. Just ZIP IT. Pause. Wait. Let them come back with their answer.

When you fill the silence after you ask, you risk doing two things.

First, you take up space they may need to process your ask, to think about it. You may have surprised them and they need a moment to craft their response. If you fill the silence, you may deny them an opportunity to come to your side on their own.

Second, you inadvertently dilute your ask. What if it’s good enough on its own? By rushing in and filling the silence, you could signal that you don’t believe in it yourself! That you are justifying your ask out loud because you don’t really believe you deserve it or trust that it is possible for them to give.

Prime yourself to stand for your ask with confidence. Ask for it. then just stop.

Zip it.

Try it out.

Let us know in the comments how silence has worked for you!

The Art of Wooing the Sale

Book Review: The Art of Woo

Note: A version of this article appeared in the June 2010 Edition of Make It Business: Inspiring Small Businesses to Think Big

Everyone sells.

Whether you like it or hate it; are good at or, well, suck at it.  We are all salespeople, of one kind or another.

Whether you are a small business owner negotiating with Wal-Mart, a lawyer looking for new clients, or planning your summer vacation with your spouse, you are always selling. Selling widgets, selling your business plan to financers, or selling your vacation hot-spot to your spouse – it all starts with your idea that you want them to buy, or buy into.

What if you add a little romance?  What if you WOO them?

The Art of Woo

That’s exactly what G. Richard Shell and Mario Moussa propose in The Art of Woo:  Using Strategic Persuasion to Sell Your Ideas. “WOO” stands for “Winning Others Over” – an acronym adopted from Marcus Buckingham and Donald Clifton in their seminal work: Now Discover Your Strengths (since updated to StrengthsFinder 2.0.).

The Art of Woo starts with YOU. As with anything important successful persuasion, influence or negotiation depends a great deal on your preparation.  The early chapters are worth delving into, as they build the foundation for your preparation by assessing your persuasion style and the context.

The Art of Woo shows you how to:

  • Build a bridge to THEM, and their beliefs, language, and style
  • Connect your ideas to their goals
  • Pitch your proposal, and
  • Secure their commitment.

If you are looking to master the art of selling your ideas, study each chapter in depth, as each one is worthy of its own book. The first chapter Includes a quick and easy four-step guide. You will find “Ten Questions for Would-Be Wooers” in the Appendix.

Neither a light read nor a quick-fix solution, The Art of Woo is still an accessible read. Broadly applicable and rich with plenty of real-life examples – from Nelson Mandela to Sam Wharton – The Art of Woo is like a self-study version of a five-day workshop. Indeed, Shell and Moussa are Directors of the Wharton School’s Strategic Persuasion Workshop. Costing a fraction of their workshop, The Art of Woo is one of the most valuable business books out there.

My only beef with The Art of Woo is its matryoshka-like structure: nesting so many steps and processes within each other detracts from the elegant simplicity of the core four steps, and potentially confuses the reader. A trifling quibble in the end, as this book fully maps out relationship-based persuasion from start to finish.

Your Intentions Matter

Finally, The Art of Woo finishes right back with YOU – your character and integrity. Ending with a compelling real-life WorldCom-type tale of why it matters less whether you master the Art of Woo than what your intentions are when you Woo, the authors leave readers with a simple litmus test that reveals what kind of “idea salesperson” they are.

As in Shell’s previous book, Bargaining for Advantage: Negotiation Strategies for Reasonable People, character and ethics influence the bottom line.

And that won me over.


Like to read more? Check out other book recommendations in the Resources tab.

 

Take a Holiday From Your Inner Critic

Delighted to share this Guest Post from my friend and colleague, Tana Heminsley, over at Authentic Leadership Global.

This Holiday season, we invite you to step back from the sometimes frenetic pace of the visiting, the baking, the cooking, the shopping, and invite a little more ease and compassion into your space, into your inner world, into your relationship – with YourSELF.

One of the most insidious aspects of personality or ego that I’ve come across in my career as a coach, is the critical inner voice that hides deep within each of us. As distinct from our intuition, which is helpful in it’s guidance in our lives, Sarita Chawla, in this video shares how the inner critic can misguide us by keeping us small or holding us back.

It’s the inner voice that goes beyond constructive to be cruel and mean. It says “You’re not good enough”, “That was stupid”, “No one will like you” or “Work harder – you’re lazy”.

I think about the effects it’s having – on individuals, their families, their teams and organizations. And I imagine the possibility of a world where the mind naturally is kind in its orientation, rather than being naturally negatively oriented, as the author of Buddha’s Brain, Rick Hansen Ph.D., reminds us.

The inner critic, or the superego as described by A.H. Almaas in the workbook called “Working on the SuperEgo”, is a psychological construct – merely a thought.

It develops in our mind when we, as children, get a reaction where we feel shut down or shamed. It’s too painful for us to experience this reaction coming from others who love us, so we create a critical voice internally, “doing it” to ourselves first, which is less painful.

The Inner Critic feeds the individual and collective painbody and thus perpetuates negative energy in the world.  Eckhart Tolle talks about the unresolved, unhealed energy as the pain body in his blogpost in the Huffington Post (Eckhart Tolle, “Living in Presence with your emotional painbody”, Huffington Post, 10/6/2010.)

“There is such a thing as old emotional pain living inside you. It is an accumulation of painful life experience that was not fully faced and accepted in the moment it arose. It leaves behind an energy form of emotional pain. It comes together with other energy forms from other instances, and so after some years you have a “painbody,” an energy entity consisting of old emotion.”

What can you do about it?  How can you take a holiday from your Inner Critic?

It’s totally possible and worth the investment of your time.

I’ve been aware of and actively engaging with my Inner Critic for the past 10 years and here are a few things I’ve found that help:

  1. Cultivate resiliency – it will help to keep your inner critic at bay. On the days I have had a good sleep, eaten the right foods to build my energy rather than drain it, done a short meditation practice to quiet my mind, I notice I have much more perspective and can notice and more easily let go of the critical voice.
  2. Stop the cycle – as quickly as you become aware of the messages when they arise, become aware of what it’s saying, how it feels, and then see it for what it is. It’s just a thought – one you can choose in the moment to let go of.
  3. Self-manage to choose a different thought – Byron Katie’s groundbreaking work on the inner critic, focuses on reframing in the moment using 4 simple questions:
    • Is it true?
    • Can you absolutely know it’s true?
    • How do you react, what happens, when you believe that thought?
    • Who would you be without that thought?
  4. Find your own way to take a holiday from your inner critic – for some, it’s helpful to be compassionate with the voice, once they become aware of where it came from (well-meaning parents, teachers or others who influenced us). For others they need to scream at it inside their mind (and sometimes out loud if they are in a place where they can yell), for others it’s about laughing at it as they realize how it no longer fits with their quest to be their authentic or best self.
  5. Imagine what your life would be like without it – reflect on how much energy you spend on managing your inner critic currently. How different would your life be if you spent just 10% less time on it. What would you do (or not do) with that unleashed energy and time?
  6. Practice daily – talk to yourself like you talk to your best friend. It says it all. Be kinder to you and you’ll be kinder to others.

Imagine a world where we all let go of our inner critics more of the time – that’s the world I’m striving for.

Tana Heminsley

Tana is an executive and entrepreneur with a passion for building businesses and developing leaders. As the founder of Authentic Leadership Global, Inc. she supports authenticity and emotional intelligence as business differentiators for 21st century leaders. Tana is also the author of the recently published book “Awaken your Authentic Leadership – Lead with Inner Clarity and Purpose

 

Would I Lie to You?

Are you being lied to in negotiation?

Would I Lie to You?**

Are You Being Lied to in Your Negotiations?

The latest shocking news for women in negotiation is making the rounds lately, in Huffington Post, Daily Mail, Business Week and even Shape Magazine: UC Berkley professor Laura Kray’s latest research results show that women are lied to in negotiation more often than men.

Kray and her team worked outward from first establishing that a cultural stereotype that women are more easily misled puts them at greater risk for being deceived by misleading information or flat-out lies during negotiations.

The newsmakers glommed onto the big shocker:

WOMEN are equally likely as men to lie to another woman in negotiation

Yes. Women are just as susceptible as men are to perceiving other women as easy to mislead or lacking in competence. Sigh. Cultural stereotypes do indeed persist. Since the opposing stereotype about men persists (as already competent, not easily misled), Kray’s research also showed that  both men and women are more likely to help the guy out by letting him in on a secret.

Really?

Frankly I’m not sure if I am more shocked by the results, or that this is actually news to anyone. I think women have known this intuitively all along — and it is one among many reasons why many women don’t like or are afraid to negotiate. We don’t like or want to be taken advantage of. We don’t like it when our trust is violated.

Aside from the stereotype perceptions, there’s an obvious elephant in the room – that ANY negotiator who perceives the other person as easily misled will succumb to that temptation and lie, mislead or deceive to gain a better outcome. The ethics of lying in negotiation is a much bigger topic, debated and written about elsewhere (and a future topic for this blog).

Here’s the big risk for those who do lie: the long-term costs. We will never forget. We might never forgive. We may never trust you again. And we just might tell two friends.

“Watch me walking, walking out the door.”**

Marketers have really gotten this about women in the last decade. It’s time for negotiators to get it too. Lies, deceptions and misleading claims have long-term consequences  (and are sometimes illegal)– especially in business.

Until that happens – until the lies stop being the easy way to short-term victory and rewards — what can you do? What can you do to protect yourself in your negotiations? How can you TRUST anyone?

The good news is there is a lot you CAN do.

1. Test Now, Trust Later.

“Now would I say something that wasn’t true?”**

Trust is a tricky thing. You want to be able to trust others – to trust that what they say to you is true, that they will do what they say they will do. And there’s the rub – what you really want is what trust represents: predictability, reliability, a sure thing. You want to know it is REAL. Not a chimera or a desert mirage taunting you with promises to slake your thirst.

Trust yourself first – trust that niggling feeling that nags at you (aka your intuition). Don’t give in to self-doubt.

Test out what they are telling you, so you can trust them. Ask for proof, or verification of some kind. Clarify what you’ve heard them say and ask for confirmation that you got it.

Link to a third point for reference. Like the third leg on a 3-legged stool, the third point provides strength enough to stand on. A third point could be an outside standard or even a third party. “Let’s find out what Jamie thinks about this.”

What if they challenge you with “Don’t you trust me?” Try the power of “Yes, And”:

“I DO want to trust you, AND I want to understand you better. Help me understand how you …(e.g. arrived at that amount)”

2. Do Your Homework, First.

Groan.

I heard that! And I’ll tell you a Secret: Forget diamonds, Homework is a Girl’s Best Friend.

You know it works: before every test in school, you did your homework. Right? You will be better able to test out a potential lie if you have prepared for your negotiation – or at minimum have prepared and practiced some stand-by phrases that you can use in any situation.

Get the facts, and find out what the general standards are. Most common example is a job or salary negotiation. Research broadly and narrowly — what are the standards in the industry? Find out what you can about the other party’s standards (as well as their closest competitor) – and remember to look at standards as they apply to both men AND women.

Develop your OWN standards: what are you willing to accept? Not accept? What is your Plan B? You do have one, right?

Doing your homework builds Trust and Confidence – in YOU! Trusting someone else is so much easier when you trust yourself, and trust your data, your facts, your value. When you feel like you won’t get pushed around or off your path. When you feel like you can stand your ground.

3. Test Again.

“Tell you straight, no intervention. To your face, no deception.”**

Every good researcher, including Laura Kray, tests and re-tests, before releasing their research results. So should you. Test, verify and confirm one last time before and after the final handshake. Try this:

“Let me confirm my understanding. You said….THIS…You will…THAT…I will…THAT. Is that your understanding too?”

This gives both of you an opportunity to clarify and correct any misunderstandings, before finalizing the agreement. Afterwards, the final test is to put it in writing. See my previous post for how to make this part simple, fast and easy.

The Bottom Line:

I found this quote to be the most telling of all. In quoting this reformed salesman from 1985 at the outset of the published paper, Kray and her team reveal the best defence to gendered mis-perceptions of women’s gullibility and (lack of) competence:

“… Salesmen … categorize people into ‘typical’ buyer categories. During my time as a salesman I termed the most common of these the ‘typically uninformed buyer’…. [In addition to their lack of information, these] buyers tended to display other common weaknesses. As a rule they were indecisive, wary, impulsive and, as a result, were easily misled. Now take a guess as to which gender of the species placed at the top of this ‘typically easy to mislead’ category? You guessed it—women.” (Parrish, 1985, p. 3, as quoted by Ayres & Siegelman, 1995)

Emphasis mine.

The bottom line for women?

Your best defence = PREPARATION. Get informed, do your homework, research, practice articulating it out loud. Believe in what you know. Trust yourself.

As Annie Lennox says:

“Believe me, I’ll make it make it!”**

**Would I Lie to You? Lyrics by Annie Lennox & Dave Stewart – Don’t mess with Annie!

WANT TO REPRINT THIS ARTICLE IN YOUR EZINE, BLOG OR WEBSITE?

You may, as long as it remains 100% intact and you include this complete blurb with it:

Carrie Gallant, JD is a ground-breaking thought leader who lights the way for conscious business women to stand up, stand out and stand firm.

Copyright 2014 Carrie Gallant and Gallant Solutions Inc. | All Rights Reserved

Is Your Self-Worth Driving Your Net Worth?

Self-Worth = Net Worth?

 

Heart and money

Meggan Watterson, Harvard trained theologian and author of the critically acclaimed new book REVEAL: A Sacred Manual For Getting Spiritually Naked, sees a relationship between self-worth and net-worth. 

If your net-worth is not where you want it to be today, consider the state of your self-worth: is it reflecting your net worth? Chances are it might be.

So why is that? Let’s take a look…

If you’ve been to any of my Art of Negotiation for Women seminars or presentations, you’ve heard me say there are 3 types of worth at play when it comes to earning your worth – really claiming your worth and getting paid what you’re worth. This is true for professionals AND entrepreneurs.

Three Types of Worth:

  1. External: Your worth in the marketplace
  2. Situational: Your worth to the other person (hint: this is all about their needs, wants and desires)
  3. Internal: You got it – this is all about your self-worth

It might be easy to think you can handle each one of these separately, but it usually doesn’t work that way, especially for women. You want to look at, examine and even enhance all three – and often enhancing your self-worth can be solved through your actions in one of the other two areas.

Let’s take a look at the third type of worth – your Internal or Inner Worth. How you view yourself, how you value yourself, how you LOVE yourself.

A Woman’s Worth

We know that our self-worth as women is generally tangled up in society’s views of women, what a woman should do or be, what a woman’s worth. And that includes our own family’s views. We often internalize these views that others hold, even on a subconscious level where they gain a firm foothold as a limiting belief. If this is you, your inner worth – your self-worth – becomes a reflection of what others think.

Sound familiar?  Well I want you to know it’s not your fault.

Heck, we have millennia of history (herstory?) and generations before us that show women in very limited roles in society, and most often without rights to earn their own money or own their own property.

Did you know…?

 

Did you know that women in the United States  could not apply for their own credit card until 1974??? (Yes, really that is true – it took federal legislation to change that).  Sadly, these rights remain unavailable for women in many other cultures. {Although arguably we would ALL be better off with less access to credit! :-}

So what’s a girl to do?

Well, first: let’s ask instead “what’s a WOMAN would to do?” Because really, we aren’t girls anymore, and how we refer to ourselves matters. Language is powerful – the words we choose convey a lot.

As Rachel Wilkerson said recently on her blog,

…referring to adult women as girls is problematic. First, it seems to undermine our experiences and maturity. I don’t want to be referred to as a girl at work; I’m a capable adult and should be given the appropriate title that reflects that. Second, the term “girl” seems like a way of excusing our own bad behavior or our lack of responsibility. To me, “girl” implies that I’m young and therefore allowed to be irresponsible…I feel like calling myself and my peers “women” helps me raise my standards and expectations.

Here are Three Things you can do, right now:

Hang Out With Others Who Demonstrate High Self-Worth

It’s been said many times that your net worth is  the average of the five people you spend the most time with. The same can be said about your inner worth and personal growth.

Role models and mentors are key to bolstering your belief and trust in yourself – in building up your Inner Worth, and fending off any contrary views, regardless of whether they are internalized or verbalized by your family, your friends or your foes.

This is so much easier today, where you can “hang out” with high level mentors and role models on-line! Follow those you admire, and really listen.  Be on the look-out for what they do, what they say, and what they believe. Especially where their self-worth has been challenged and yet they have succeeded in forging a strong sense of self and self-worth.

See if you can model what you are learning from them.

Protect Your Inner Sanctum

Be careful what views you allow into your Inner Sanctum – your Mind: your thoughts, beliefs and emotions.  Watch what conversations you are having with others: if they are anti-role models for you, find a graceful way to nip the conversation in the bud.

Daring GreatlyI love what Brené Brown said in her recent interview with Oprah, about dealing with negative feedback (in particular that toxic, anonymous, tear-down feedback) about her work: “I made a commitment that if you are not in the arena getting your butt kicked on occasion, I’m not interested in your feedback.” Then check out her latest book, Daring Greatly.

Value What You Do

We’ll dive deeper into increasing your sense of self-worth in future articles.  For now, here’s the thing I want you to get:

I can teach you everything I know about negotiating, and about negotiating for yourself (a key differentiator for women as it turns out – but not for men).

But at the end of the day, if you don’t feel worthy of asking, then you won’t. It’s that simple. I know this is true because you’re telling me the truth. You won’t ask for what you want, and you won’t ask for more than they offer.

Let me say this another way:

In order to be able to ask, you have to FEEL that you are worthy of asking.

Before we even look at how to ask for what you want, we want to first get clear that you ARE worthy of asking, and you are worthy of receiving what you are asking for.

The place to start is to VALUE what you do, and that includes everything you do, whether you exchange it for money or not.  Value how and where you spend your time and your money. If you do not value your time and energy, you block your flow of receiving in exchange for your services. And that includes money.

If you’re hoping that other people will see your value and give you more… (You know who you are)

If you’re hoping someone else will unlock your prison of under-earning for you…

Well, my friend, you are going to be waiting for a long time.

As the results show after 50 years of the U.S. Equal Pay Act and 30 years of aggressive Pay Equity legislation in most jurisdictions in Canada (except my province of BC) – there is a slow and painful reality to waiting for someone else – your boss, your spouse or even the government – to wake up and give you what you’re worth.

When YOU value your gifts and your services – truly value what you do and who you are – when YOU stand in that energy and YOU are willing to see your own magnificence, then others are able to see that too.

It truly is A Matter of Simple Justice to know your own worth! And if you’re having trouble inventorying your value on your own, ask for help!  Ask colleagues, friends and family (those whom you trust to give you a straight answer) what they value about you – your gifts, your strengths, and your assets.  You might be surprised to find out what they see in you.

It’s time. Time to do a little exploring. Time to inventory. Time to clarify. Time to ask.

Time to ride your own white horse to your own rescue.

Your assignment, should you choose to accept it…

Journal this question: What could you do right now to honor your worth more? Right now. Commit to implementing one thing for the next 7 days.

Then come back in one week and journal this question:  What has changed for you?