Tag Archives: Negotiation

Silence is the Golden Ticket

Q: Any recommendations on how best to use “silence” in negotiations?

A: ZIP IT!!

Silence in negotiation is a powerful tool when you use it purposefully.

This Week’s Question comes from a participant in the Negotiate Naturally: Tips for Women Entrepreneurs webinar I led earlier this week for the Women’s Enterprise Center.

Human nature wants to fill a silence, especially in our largely extroverted western culture. In conversation, silence feels uncomfortable to many. Even in nature, many find silence unfamiliar and uncomfortable and feel compelled to play music. We are used to noise, the sound of ours and others’ voices.

However, “silence is golden” is still true. Rare, valuable and powerful. Especially when used strategically in negotiation.

Recognize your own impulse to rush in to fill a silence, as well as how it can be helpful to you when others fill your silence.

The key with using any behaviour, tactic, or strategy is to match it to your goal or objective (which you have prepared, right? ;0)

How to use silence in negotiation to reach your goal:

  1. Show your disagreement. Silence can indicate your displeasure with an offer, or that you are thinking about it. Pause. Don’t say anything for a bit. The other person may fill that silence with a justification, explanation, or even another better offer, as they may have assumed your silence indicates displeasure or disagreement. However, beware of your own tendency to do the same!
  2. Show your strength. Once you have stated what you want, just STOP. Stay silent to let your offer or ask sink in. Don’t rush in and fill up the silence with justifications, explanations or attempts to convince. Just ZIP IT. Pause. Wait. Let them come back with their answer.

When you fill the silence after you ask, you risk doing two things.

First, you take up space they may need to process your ask, to think about it. You may have surprised them and they need a moment to craft their response. If you fill the silence, you may deny them an opportunity to come to your side on their own.

Second, you inadvertently dilute your ask. What if it’s good enough on its own? By rushing in and filling the silence, you could signal that you don’t believe in it yourself! That you are justifying your ask out loud because you don’t really believe you deserve it or trust that it is possible for them to give.

Prime yourself to stand for your ask with confidence. Ask for it. then just stop.

Zip it.

Try it out.

Let us know in the comments how silence has worked for you!

Want to Raise Your Profile? Ask for A Raise!

A lesser-known benefit of asking for a raise:

When you get outside your comfort zone and ask for a raise, you raise your profile.

In your leader’s eyes, and in your own eyes. When you ask for more than what your leader or manager has offered, this positions you automatically as someone who goes for what she wants. Someone who WILL take the risk that she might not get it, at least not right then. Someone who will also more than likely do the same for your organization.

I was recently interviewed by women.com and shared my top 5 tips for asking for a raise, and 3 things to avoid doing. I also shared a brief story about a client who successfully negotiated a more than 20% increase, in part by recruiting an ally for her cause. Click on the women dot com logo to check out the full article here:

My client was initially offered far less when she asked for a raise to a specific amount. She stuck with her number and ended up with more than a 20% salary increase. The added benefit: Her leader told her he appreciated how prepared she was for the conversation, and noted that she was being a great advocate for herself.

Boom! Profile raised.

The benefit of raising your profile can far out-weigh and even outlast any increase in salary, position, benefits or responsibility. Asking for a raise or promotion positions you as someone to take seriously. Someone who takes her work and her value seriously.

You can take the other road, keep your head down and focus on delivering great work, and hope they notice and reward your efforts, without your having to ask for it.  But let me ask you:

How’s that working for you?

Here’s some math: Over the course of your career, you could be leaving behind $1,500,000 by not asking. That’s a lot of zeros. A lot of shoes — a lot of family vacations– a lot more time in good health.

If you aren’t asking for more because you are nervous, afraid or unsure of what to say, this only means that asking for a raise is not familiar to you. Get some help from someone who can help you figure it out, help you practice and rehearse the conversation. Work with a coach or advisor, or a peer who has done it successfully. Join a community where others are practicing these new skills too.

Then buckle up buttercup! Grab a bit of courage and go ahead and ask!

I’d love to hear any of your experiences with how asking for a raise has raised your profile. I know we can all use hearing some encouraging stories.
Women negotiating

The 5 Cs to Authentic Negotiation

Last week I had the privilege of speaking at the Vancouver Chapter of Lean In Canada on the topic Master the Art of Negotiating and Get the Yes! Vancouver Chapter President Florence Yeung neatly summarized the key points from my talk on her own Blog. Her article so nicely captures my five-point authentic negotiation model I am sharing it here in full, with Florence’s permission:

Can you use better negotiation skills?

I think all of us can. Most women are afraid of negotiating and are 2.5X more likely to feel anxious about it than men.

I recently attended an event where the guest speaker, Carrie Gallant, taught us the 5 C’s to negotiate authentically and found these tips to be helpful so I want to share it with our readers with Carrie’s permission.

CLARIFY TO AMPLIFY

Be clear about what it is you are negotiating about. Are both sides clear on what is at stake and what is being negotiated? Laying out a clear and focused foundation for the negotiation helps set the stage for a successful negotiation.

CONNECT TO PARTNER AND PROFIT

When we think of negotiation we often feel like it’s us against them, it’s a win-lose situation. What needs to change with your mindset is that negotiating can be a partnership. A true ‘win’ in negotiation is when both sides get the majority of what they want, not when both sides ‘meet in the middle’.

So connect with your partner and grow the pie bigger, through understanding their objectives, how they want to be treated, and truly listen to understand their needs.

COLLABORATE TO CREATE YES

It can be as simple as using language such as ‘we’ instead of ‘I’ in your conversation. Similar to the point above, you want to take a collaborative approach, how can you both get what you want and grow the pie bigger overall? You will need to get creative with your options and potential outcomes, but that is what negotiation is supposed to do, flesh out all the options that could work for both parties.

CRAFT THE CONVERSATION

The best approach to take is to be calm and assertive. Easier said than done of course, but if you put in the necessary prep work to think through every possible scenario, every possible question and potential answer from your negotiation partner, you are much more likely to achieve success.

Some tactics would be to consider your openers, building your questions strategy, testing assumptions, and when to make an offer (whoever makes the first offer places an anchor for the negotiation).

One tool that is often overlooked in negotiation is silence. After you make your offer, don’t be in a haste to jump in and justify your needs, just stay silent, and wait for the other party to respond. Silence is golden.

COMMIT AND CELEBRATE

The end of a negotiation is perceived to be the point when both parties shake hands, signaling that an agreement has been reached. However, in Carrie’s words, a sprinter doesn’t stop right at the finish line, their adrenaline takes them far beyond the finish line before they can come to a complete stop. Agreement is great, but now you need ‘commitment‘.

  • Who is going to do what?
  • When are they going to do it?
  • How are they going to do it?

You need to outline all the next steps that need to be actioned to get the ball rolling, THEN you can celebrate.

While we have outlined some of the key negotiation principles Carrie shared with us during the event, there are many benefits to schedule a one-on-one with a negotiation expert like Carrie. They can help you built your negotiation strategy to get the most out of a salary negotiation, taking you further in your career.


Original article posted on Florence’s site at Pendulum Magazine.

If you’re looking to build your negotiation and influencing muscles, check out the E.A.R.N. Your Worth™ Leaders Lab online program.

The Art of Wooing the Sale

Book Review: The Art of Woo

Note: A version of this article appeared in the June 2010 Edition of Make It Business: Inspiring Small Businesses to Think Big

Everyone sells.

Whether you like it or hate it; are good at or, well, suck at it.  We are all salespeople, of one kind or another.

Whether you are a small business owner negotiating with Wal-Mart, a lawyer looking for new clients, or planning your summer vacation with your spouse, you are always selling. Selling widgets, selling your business plan to financers, or selling your vacation hot-spot to your spouse – it all starts with your idea that you want them to buy, or buy into.

What if you add a little romance?  What if you WOO them?

The Art of Woo

That’s exactly what G. Richard Shell and Mario Moussa propose in The Art of Woo:  Using Strategic Persuasion to Sell Your Ideas. “WOO” stands for “Winning Others Over” – an acronym adopted from Marcus Buckingham and Donald Clifton in their seminal work: Now Discover Your Strengths (since updated to StrengthsFinder 2.0.).

The Art of Woo starts with YOU. As with anything important successful persuasion, influence or negotiation depends a great deal on your preparation.  The early chapters are worth delving into, as they build the foundation for your preparation by assessing your persuasion style and the context.

The Art of Woo shows you how to:

  • Build a bridge to THEM, and their beliefs, language, and style
  • Connect your ideas to their goals
  • Pitch your proposal, and
  • Secure their commitment.

If you are looking to master the art of selling your ideas, study each chapter in depth, as each one is worthy of its own book. The first chapter Includes a quick and easy four-step guide. You will find “Ten Questions for Would-Be Wooers” in the Appendix.

Neither a light read nor a quick-fix solution, The Art of Woo is still an accessible read. Broadly applicable and rich with plenty of real-life examples – from Nelson Mandela to Sam Wharton – The Art of Woo is like a self-study version of a five-day workshop. Indeed, Shell and Moussa are Directors of the Wharton School’s Strategic Persuasion Workshop. Costing a fraction of their workshop, The Art of Woo is one of the most valuable business books out there.

My only beef with The Art of Woo is its matryoshka-like structure: nesting so many steps and processes within each other detracts from the elegant simplicity of the core four steps, and potentially confuses the reader. A trifling quibble in the end, as this book fully maps out relationship-based persuasion from start to finish.

Your Intentions Matter

Finally, The Art of Woo finishes right back with YOU – your character and integrity. Ending with a compelling real-life WorldCom-type tale of why it matters less whether you master the Art of Woo than what your intentions are when you Woo, the authors leave readers with a simple litmus test that reveals what kind of “idea salesperson” they are.

As in Shell’s previous book, Bargaining for Advantage: Negotiation Strategies for Reasonable People, character and ethics influence the bottom line.

And that won me over.


Like to read more? Check out other book recommendations in the Resources tab.

 

Scott McGillivray’s 6 Keys to Negotiation

Knowledge Empowers You™.

Scott McGillivray used this trademarked K.E.Y. phrase in his short presentation on real estate investing. The popular host of HGTV’s Income Property and the new Buyer’s Bootcamp shared his wisdom and experience in the art of negotiation and real estate investing with flashes of his megawatt smile.

Scott sprinkled his presentation with some behavioural economics (think Robert Cialdini’s laws of influence) and positive psychology, with a quote from Shawn Achor at the end:

“The more you believe in your own ability to succeed, the more likely it is that you will.”

 

Scott shared a few key nuggets on the art of negotiating a great deal, which was number two in his list of ten things for real estate investors, right after education in the number one spot.

Highlights from Scott’s short tutorial on the art of negotiation:

  • Focus on fundamentals over emotion. It’s easy to get wrapped up in the excitement. Do your research.
  • Be savvy. Real Estate agents are savvy; buyers need to be savvy too.
  • Older is wiser. Bidding wars happen on properties that are recently listed. Look for properties that have been on the market for a while. Older listings don’t get as many views, and often mean the buyer initially listed over-value, then discounted. And many buyers are put off by discounted listings because they perceive there must have been something wrong. This creates an opportunity to…
  • Solve a problem for the seller. Sellers are motivated for many reasons outside of the sale price of their home. Maybe they need a short closing date. If you’re in a position to meet that need, you can probably exchange that for a reduction in the sale price. That worked for me in my first home purchase when I learned the seller had a 30 day close on their next home and wanted to avoid bridge financing. This knowledge and my counter offer netted me an 18% reduction in the sale price.
  • Be good at putting in offers and put in different types of offers.
  • Be firm on your price and be willing to walk away. (You’ve heard me say this one before.) Nine out of ten offers that Scott makes are rejected by the seller. And yet…he has a multi-million dollar portfolio of real estate investments.

What I liked most about seeing Scott’s presentation was his showing up consistently (one of Cialdini’s laws of influence). He shows up in person as the same person he shows up on his reality TV shows. I like how he treats people. After the show, I had a chance to speak with a few of his team, and they echoed my assessment – he’s the same guy to work with.

I recalled from an early episode on Income Property when Scott emphasized that treating your tenants well is good business. Give them a nice place to live and treat them well, and they will treat your property well. Yes!

When I was buying my first home in Toronto I wanted an income suite to support my single-income mortgage. My standard for the second suite was that it had to be something I would live in myself. It bugged me to see other income property owners with suites that were dirty, uncared for and substandard. How would you feel living there?

Scott shared a poignant story about a long term tenant who recently moved out. Scott’s practice in welcoming new tenants is to leave them a welcome card and a bottle of wine. This tenant left his apartment after nine years, with a card and a bottle of wine for Scott. The law of reciprocity in action!

A reminder again of my first house in Toronto. After viewing 30 homes before finding the right one, my realtor gifted me with a lovely bowl she saw me admire in a local café we frequented to compare notes after a viewing, PLUS a cheque for $300 to help fund my renovations to install a separate suite in the single family home. Now that’s class! I remembered that gesture, recommended her often, and I still use that bowl.

Scott obviously lives by what he teaches, and his passion for helping others do the same was evident in his message:

Knowledge without action is just data. Implementation is key to succeed. 

 

What can you implement from these lessons in your own negotiations?

If you’re looking to build your negotiation and influencing muscles, check out the E.A.R.N. Your Worth™ Leaders Lab online program.

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Contract Negotiation Basics for IT Consultants

I was interviewed recently by Insureon for my contract negotiation tips for IT Consultants.  I was impressed by the listening skills of my interviewer, Joshua Scott, as  he captured my comments accurately. Here is the article posted on Insureon’s blog:

Client Contract Negotiation Basics for IT Consultants

Insureon Blog

Talking with people can be scary. Talking with business people over an important contract can be really scary. But you don’t have to be a cutthroat, high-powered, $1000-suit-wearing type to excel at the art of negotiation. In fact, the average IT consultant should be able to wheel and deal well enough to secure good contracts throughout their career.

Don’t know how?

Carrie Gallant (@GallantLeader), negotiation expert and president of The Gallant Leader and Gallant Solutions Inc., offers advice for how IT consultants can better negotiate a fair and beneficial contract with their clients. One benefit of getting better at negotiating? You’re less likely to need to make a claim on your IT consultant insurance.

When Negotiating IT Contracts, Clarity is Key

Continue reading

What Do You Really Want?

Originally published November 2008; edited 2014

Negotiation Tip:  Clarify What You Really Want

I love speaking about negotiation with groups, and groups of women especially. Women want to know what they don’t know. And they want to share their experiences, and yes to share a good laugh!

There is always a story about a courageous act that succeeded brilliantly, and another about the perils of playing it safe, playing it “small” as Marianne Williamson cautions against.

Your Language Influences You

Recently I was speaking to a group of women in the construction industry about negotiation.  Our choice of language and its role in our communications and negotiations became a touchstone.  As the 40 or so members did their go-round of introductions, a tradition is to also answer a question posed by the guest speaker.

My question for them was “What do I really want?“, the key question that begins your negotiation preparation.

I was fascinated to notice that of the 40 members, only about ten percent used the words “what I really want is…”  The remaining ninety percent said instead “what I would really like is…”

In addition, the types of things that followed seemed to vary depending on which phrase was used. “What I would really like” tended to precede broader, less tangible and more elusive objectives, things that were more likely to be outside the direct scope of the woman’s sphere of control or influence.  More hopeful, even tentative objectives. The women who said “what I really want is…” were more specific, deliberate and concrete.  Like, “more time off to spend with my kids”; “a day at the spa”; or even “great sex!”

We had a good laugh about how we unconsciously use language patterns we’ve grown accustomed to, and even what we believe is “appropriate”, especially as women. Some felt saying “I want” was too bold, too risky, too unexpected.

Does this matter?  I think it does.

The Impact of Clarity is Exponential

One of the ways you can become more effective in your negotiations, and more influential in your communications and dealings with others, is by being really clear.  Really clear on what you want.

The impact of clarity is exponential.  The clearer you are about what you want, the clearer you can be in asking for what you want, in planning how you are going to ask for it, and in how you negotiate — and  how it will affect the other person involved.

As the women at my seminar articulated, stating ‘what would really like’ rang as a wish for the future, rather than as a statement of desire for the present, as it does with “what I really want”. “I would like” is a conditional statement; it implies that some other condition is required, or needs to happen. There is a sense of a lingering “if”, or “one day…”.  As in, “what I would really like is X, if  Y happens“.  For example, “I would really like to vacation in Italy for a month…if I could afford it (or: if my boss would give me the time off).

See how it puts your desire out there? Outside of you, perhaps dependent on something else happening – or someone else’s actions? This can be great for kick-starting your imagination, dreaming broadly. But when it comes to steering your life, and day-to-day progress, “what I really want…” is much more empowering.

“I want” simply is.  The want exists in the present, irrespective of whether, and how,  your want is fulfilled.  And perhaps that is what makes it so hard to articulate, especially for women, who learn to value connection with others, put others’ needs first and minimize their own wants and achievements. You may even feel it is inappropriate to articulate something as bold as “I want”!

Before you even choose which phrase to use, articulating what you want presumes that you know what you want.  And so we are back to clarity. This can take some work, especially if it is a new skill.

There are a lot of tools available to help gain clarity in knowing what you want, and defining your outcome goal {Check out my Tips for Getting Clear!}.  It’s hard to be satisfied with any outcomes, if you’re not clear what you wanted in the first place! Sometimes, it is as simple as beginning with identifying what you don’t want, which then acts as a foil to reveal what it is that you do want instead.

Clarity is empowering, especially when it is coupled with clear knowing of what we don’t want.  It is much easier to walk away from a bad deal, when we can see it clearly.  This creates confidence that you can hold your own.

Even if all you do, if your first simple step is this, you will revolutionize your mindset and your results: Ask yourself first.

What do I really WANT?

Then BE bold, take the risk, be unexpected – go ahead and say it:

“What I really want is…”

Remember

3be48f2010c9591aa9140e62d19bf21d

 

 

Would You Like to Seal the Deal and Put 20% More in Your Pocket?

Putting it in Writing – Part II

Sign Here

Putting Your Offer in Writing

Last time I talked about the value of getting any agreement in writing, even if you only confirm it in a simple email.  This time, let’s look at the value of putting your offer in writing and giving it to the other side.

In the legal world it is common to open negotiations with some kind of offer in writing that typically declares a client’s position or demand. Sometimes the negotiations continue in writing until the parties reach an agreement; other times negotiations break down and the parties and/or their counsel take their case to a third party mediator or a judge to bring them to an agreement or a final decision.

Consider where else you can find value in putting your offer in writing, when you may influence or persuade another more effectively in writing.

I was recently the guest expert on an Ask the Expert call for Women’s Financial Learning Center, where the Q&A session focused on salary negotiations, as a follow-up to a tele seminar on the 7 Mistakes in Salary Negotiation.  One listener asked whether it is wise to submit your request for a higher salary in writing.  I recommended – among other things – considering the level of formality expected in the organization, and the level of position in question.

Does your situation call for a written offer?

For example, a senior executive – especially those in the C-suite – would likely want the various offers dealt with in writing, in particular as the compensation packages at that level can be quite complex and structured in a variety of complicated ways.

In contrast, if your dream job is at a more casual “jeans and t-shirt” style company where any negotiations take place in conversation over coffee or lunch, making a written offer may be less effective, even over the top.  However, test your assumptions on this one; that casual dress style may belie the seriousness of the management style.

Why it’s valuable to document your offer

Either way, it can prove quite valuable to lay out in a document all the reasons why you are asking for something, whether that is a raise or higher salary, a flexible work week, or an extra monitor for your desk computer.

Here’s a great example that one of the Ask the Expert participants gave that illustrates the value of putting your request or offer in writing:

A young woman approached her manager (our participant) to ask for a substantial raise – 20% — at a time when the organization had been experiencing economic difficulty. She gave a very clear and persuasive verbal presentation detailing all the reasons why she was worth a 20% raise, including the extra work she had taken on and all the other things that created value added for the organization.  She backed up her presentation with a written document outlining all her reasons, and gave her manager a copy.  Her manager was quite persuaded the young woman had a good point, and took the written document to her superiors, who would ultimately make the decision.  Now, impressed as they were, the young woman did not ultimately get her full 20% — BUT just about all of it!

Why did she do so well, despite poor economic conditions?

Let’s break it down.

She did her homework.  She was prepared.

  • Business woman shaking handsShe decided WHAT she wanted, and WHAT she would ask for (note: these can often be different amounts.  We’ll save that for another post).
  • She crafted reasons why what she requested would matter to her employer; she laid out WHY she was asking.
  • She understood that she first needed to influence her manager that what she asked for was reasonable and of value to the organization.
  • She made it easy for her manager to say “yes” through her verbal and written presentation.  When we make things easy for others to say “yes”, they are more likely to do so.
  • She also made it easy for her manager to then present her “case” with the back-up document to the powers that be – the decision-makers.
  • Finally, she also then made it easy for the decision-makers to say yes – her manager supported her request, and her back-up documentation laid it all out in front of them.

THE BIG LESSON

The lesson here is to consider how putting your request or offer in writing will help you in your negotiations, and how you can best use that document.  A primary benefit will be to help you clarify your thinking; clarify what you want and why that will matter to the other side.  This helps you to prepare for the negotiation conversation.  Even if you don’t show it to the other side, this value alone will improve your satisfaction with your outcome.

If you are going to give your document to the other side, consider HOW you will share it – as a follow-up to your verbal request in the conversation, or later by email; or the reverse, will you begin the conversation by sending them your document and offer to discuss?

There are myriad ways you can support your negotiations with a written document.  If you’ve done your preparation homework, you’ll have a good sense of whether to share it, when the optimum moment is to share it, and how to present it to them.

Even if you never share that document, it’s greatest value may be to YOU, to clarify your thoughts and organize your message.

And that’s WORTH a lot!

 

Feminine Advocacy Secret No. 1

Finally, the secrets you’ve been waiting for! Last time I told you about Feminine Advocacy, what it means and why I am writing about it.

And I promised I would share Secret No. 1 next….drum roll…

Secret No. 1 is…Know What You Want

Secret No. 1 is all about getting crystal clear about exactly what it is that you want; a clear vision of your desired outcome, all the details about it.

  • What do you want to accomplish? What do you want to be different? What does it look like?
  • What would you accept? What would you say “yes” to? What would you say “no” to?
  • What does it feel like, when you get it? How will you know you have it?
  • What gets to happen when you have that?

Why this is important:

The #1 reason why most people don’t get what they want is because they don’t KNOW what they want!  Like the fellow who asked for “socks and underwear” from Santa WestJet for Christmas.

Screen Shot 2013-12-20 at 10.17.12 AM

I bet he has some regrets about not being clearer what he really wanted, like this family was!

All I want for Christmas is..

Clarifying your objectives is critical to advocating for what is important to you. If you’re not clear what you want, what you stand for, what you believe – how can you stand in your power and advocate?

The clearer you are about what is important for you to achieve, and what you will not accept, the easier it will be to keep your focus steady, and not become distracted from your outcome goal.

Think through it, not just about it.

Why is this so challenging for women?

You’re not used to thinking about your own wants and needs. You’re conditioned to put others’ needs first – this is what a “good woman” does, or is expected to do. And that conditioning usually starts at a young age, with “good girl” messages that reward putting others first, and discourage the very activities you are now encouraged as a woman to do more of as you lean in. Stand up. Stand out. Advocate. Ask. For what you want. For more.

The result of “good girl” conditioning? Women often fail to recognize opportunities to lean in, to improve their life – their job, their enjoyment, and their financial status – through advocacy, influencing, persuasion or negotiation. And we fail to recognize those very opportunities because our wants are faint, fuzzy walk-in-the-fog-PDor foggy.

And “foggy” wants and needs lead to foggy outcomes – that’s not very satisfying!

Plus…

When you don’t know what you REALLY want, it’s easy to get sidetracked, pulled off-kilter by other things – you can’t really be centered and grounded in your power, when you are vague or fuzzy.

Research shows there are several gender-based triggers that sabotage women in negotiating. One of these triggers is ambiguity – and you can counter that ambiguity by getting super clear!

Think through it, not just about it.

Tips for getting clear:

Write it out. Use the questions above to get you started. Getting it down on paper and out of your head helps to crystallize things.
Clear your mind first. Women’s lives are so full of many different roles and obligations, it can be challenging to get clear if you don’t clear space in your mind.
Meditate. Breathe. Alone or with a guided track. Here is a short guided meditation I recorded specifically to help you get clear. All in less than five minutes. You can spare five minutes, right?

The real VALUE in investing the time to get clear?

When you DO know what you REALLY want and why that is important to you, here’s what gets to happen.

Willow Tree

You’re like a Willow Tree when the wind blows – your roots are firmly in the ground (you know what you want and why, what is important to you), and you can sway, gracefully, with the wind. But you are still standing after the wind passes by – standing firmly in your power, with your authentic self, values and vision intact.

Centered, calm, certain, and confident.

Now, doesn’t that feel better?

 

Coming soon…Feminine Advocacy Secret No. 2

Feminine Advocacy: How to Ask For and Get What You Want

Recently, I was invited to speak at the 2013 mSummit here in Vancouver BC, about “Feminine Advocacy” for savvy working 2013-11-16 12.55.34moms.  I was totally excited because the keynote speaker was Arlene Dickinson, co-star of Dragon’s Den, and I really wanted to meet her in person, get my dog-eared copy of her book Persuasion signed, and most of all to have my picture taken with Arlene!  How fun would that be – two red-heads!

Alas, the last part was not to be.

Although I sat a few feet from Arlene’s great shoes during her keynote talk, the luncheon ran late, and Arlene’s book signing and photo session ran directly opposite my own talk.  Not only did I miss my photo op with Arlene, many of those who signed up for my talk had to make a hard choice about what they wanted – and hey, I do not blame anyone who chose Arlene’s session.  In the end, my small audience was just perfect – they got what they wanted too.

Afterwards, I got to think about sharing my message on Feminine Advocacy beyond that talk.  Over the next few posts, I’m going to share the core of my talk: the 3 Feminine Advocacy Secrets to Asking For and Getting What You Want.

First, why “Feminine Advocacy?” And what is it, exactly?

Back in the dark ages when I was in law school (aka the 1980s), I studied Feminist Advocacy, which was, I dare say, a bit different than the subject I was being asked to speak about to a group of working moms in 2013.  And yet, perhaps in a way it wasn’t.

In the 1980s it took the feminist lens to shake up conventional, traditional and patriarchal thinking about what made for good advocacy in court, and what made a “female” lawyer effective (how we were described back then). A group of us women asked for this course to be created. We wanted to learn how to be in the world – how to be a good lawyer, and how to be women in a (still then) man’s profession.

Fast forward 25 years later, and women are still “leaning in” to claim leadership and our rightful place at the table.  The gender wage gap continues in Canada, even after 20 plus years of pay equity legislation federally and in most provinces and territories (except in BC, my current home K), and in the U.S. as well. Women aged 25 to 34 earned 78.3 cents for each dollar received by their male counterparts in 2010 (Conference Board of Canada).  The need for change continues.

“Feminine Advocacy” is also about how to be a woman in this modern world.  How to ask for, advocate for, what you want in your career, business and life.  The difference today is the depth and breadth of experience we now have with what makes for good leadership overall, as well as proven results in how gender differences enrich business outcomes and contribute to a stronger bottom-line, triple or otherwise.

Why “Advocacy”? In starting to prepare my talk for mSummit, I consulted dictionary.com and my own dictionary (the 10-pound behemoth Webster’s Encyclopedic Dictionary I’ve carted across Canada since undergrad English) for a formal definition of “advocacy”.  Here’s what I found:

Advocacy:  “The act of pleading or arguing in favor of something, e.g. a cause, idea or policy.”  Or more simply à la Webster’s: “advocating”, which in turn is defined as “to plead on behalf or, or use persuasion in support of.”

Here’s the reality with advocacy.  It’s still only one side of the story. As great as your ability to persuade or plead is, the reality is that others do what they want to do, for their own reasons.  And they will be persuaded by you, or not, for their own reasons.

Another reality: advocacy works best when you have influenced another person to do something, think or believe something.  And influencing is most effective when you consider the needs of the other person. My definition of “Feminine Advocacy” incorporates the feminine need for connection, the natural inclination to “tend and befriend” in crisis.

Feminine Advocacy seeks to influence others towards what you want by considering how it works for them.  Let’s face it, if what you want doesn’t benefit them in some way that is valuable to them, why would they do it? Sure, you could try to control the situation, or try to force them to do it.  I think you already know how that will turn out. Especially in the long-term.

Advocacy is one of three essential skills in my Diamond Negotiation Model in the Art of Negotiation for Women VIP Program. Advocacy is about sharing your wants, needs, and objectives – what you want to achieve.  Inquiry is about being curious about the other person – their wants, needs, and objectives – what they want to achieve. Listening is the skill that bridges Inquiry and Advocacy.

Here’s the tricky thing for women. Advocating for yourself, asking for what you want, is something you are four times less likely than a man to do.  And there’s a lot of research now that backs this up, particular when it comes to salary. Research also shows when women are given the skills and tools, they negotiate just as well as men do on behalf of their company or someone else, but poorly on their own behalf; however, there was no difference in the results for men; i.e. their results were the same whether they negotiated for themselves or someone else.

So what’s the secret, then, besides acting as if you are advocating on behalf of someone else (hint: that’s a pretty great secret)?

I’ll reveal the mystery in upcoming posts.

Coming up Next: Feminine Advocacy Secret #1.